I’ve been jam-packed with ‘tenancy check-ups’ in the past couple of weeks (I don’t like calling them inspections; it sounds intrusive towards the tenants). They are an extremely important part of successfully managing a tenancy; helping to ensure your property is in tip-top condition and your tenants are happy in their home.
My standard
process is to call a new tenant after a week to see if they’ve settled in ok
and whether there are any ‘teething issues’ they’ve discovered at the property.
When the first month’s rent is in there’s another chance to contact the
tenants; telling them their first standing order payment was received ok and to
check if everything is running smoothly their end.
Initially I’ll
conduct a tenancy check-up every three months. Inspecting the property is
obviously important at this stage to gain an idea as to how it is being treated
by the tenants. But, just as important is to see how the property is treating
the tenants too. Have they met the neighbours? Have the utilities been set-up?
Are there any issues with anything? Testing the smoke and carbon monoxide
alarms is also sensible, as is checking that the tenants are happy with how the
appliances and heating function.
Hopefully
your tenants have been paying their rent and are looking after the property. If
not, now is the time to raise these concerns and what the consequences will be
if their actions continue.
If after the
first few quarterly check-ups the tenants are clearly looking after the
property and paying their rent on time each month, I’ll normally stretch the
visits to every six months. If there are any concerns with a particular property
or set of tenants I’ll continue to visit quarterly. All this needs a little
common-sense towards the type of property and the tenants, but don’t visit too
frequently; not only is it intrusive to what is the tenants home, but it can be
deemed as harassment if you’re visiting every month!
Don’t be
slack in visiting your property just because the rent is always paid on time
though. Earlier this year a landlord in Kent was in the news having not visited
his property for 12 years because of this reason...to find thousands of empty
cans and piles of rotting food in the flat because the tenant couldn’t access
the communal bins!
Whilst my
tenants know they can call, text or e-mail me anytime, often they won’t bother
me with minor maintenance issues until I visit them. Sure, I now need to fix a
broken extractor fan at a property I visited last week that I knew nothing
about. But that’s far better (and cheaper) than getting a phone call next
Winter about the black mould in the bathroom caused by the excess moisture in
the room.
Whether you use a letting agent or
self-manage your rental property, be sure someone visits the property and interacts
with your tenants to ensure everything is running smoothly. If you’d like the
burden of this task taken away from you by a competent letting agent, please
get in touch and I’ll be happy to help.
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E-mail me on clive@crjlettings.co.uk or call 01243 624 599.
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